Job Description

& Requirements

• Lead and develop team leaders or travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance.
• Proactively identify and implement solutions to constantly improve service levels and performance.
• Oversee the company?s local Call Management System to improve operations efficiency and optimize client service delivery.
  Guide, rectify and lead the team to perform world class travel solutions.
  Handle the complete operations of the business including business development and revenue management.
  Assist in the development of operational policies and procedures
  Manage Client Service Levels
  Telephone and email service factor monitored and met.
  Online booking tool adoption and awareness.
• Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
• Deciding how many holidays to sell each season and the hotels/Service Apartments to use
• Visiting hotels/Service apartments to ascertain accommodation quality and suitability.
• Liaising with coach operators, airlines, hoteliers and agreeing service levels, contracts and costs
• Collecting, evaluating and responding (as appropriate) to customer feedback
• Using market research information to guide decisions, producing brochures and internet-based information, providing pricing information, marketing holidays to clients via travel agents, websites, brochures and television advertising
• Handling bookings, invoicing and issuing of tickets, predicting profits or number of bookings.
• Be the main contact person between the potential client and the company, Convert personal travel wishes into tailor-made travel proposals
• Ensure all necessary steps are being taken from the inquiry, booking, execution to evaluation of the tour, Handle feedback and complaint in a professional manner
• Assist in annual business report writing, Act as a liaison between the office and the field staff (drivers, guides and freelancers) , Supervise the hotel reservations desk
• Work in complete cooperation with the rest of the office team (reservations, account and general manager) ,Be flexible to work outside office hours if necessary ,Optimize tour handling and other administrative procedures
• Any Degree with 3 to 6 years? experience in relevant field
• Excellent communication skills both written and verbal especially in English Hindi and Telugu
• Full proficiency in spelling, punctuality, grammar and other English language skills
• Customer-service orientation
• Time-management, planning and organizing skills
• Discipline and stress resistant
• Cross-cultural skills and adequate international exposure