Job Description

Cr\xc3\xa9dit Agricole CIB is the corporate and investment banking arm of Cr\xc3\xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank\'s clients, meeting their financial needs throughout the world.
Cr\xc3\xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.For more information, please visit www.ca-cib.comTwitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2024-90447Publication date 13/06/2024Job descriptionBusiness typeTypes of Jobs - IT, Digital et DataJob titleSenior System EngineerContract typePermanent ContractJob summarySummary of the position:Senior System Engineer to Assist the IT Manager in the day to day IT operations of the branch. He should also provide IT support for CACIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren\'t limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)Main responsibilities:\xe2\x96\xba Main duties details:
\xc2\xb7 Troubleshoot and problem solve PC / Server related hardware, Printer and software issues
and escalate support issues to 2nd level IT support or 3rd party vendors
\xc2\xb7 Perform IT helpdesk function by answering supports calls
\xc2\xb7 Follow-up on user purchase and services subscription request
\xc2\xb7 Internal video conference meeting setup and troubleshoot
\xc2\xb7 Support Capital Markets for all applications and infrastructure.
\xc2\xb7 Support Reuters, Bloomberg, TRFXT, and voice recorders etc which are most critical for Capital markets.
\xc2\xb7 Provide full support for all hardware and electronic equipment\'s.
\xc2\xb7 Network Administration duties including generation and maintenance of UT code and
log-in accounts for new end-users.
\xc2\xb7 Install/Configure/Troubleshoot all operating system installed in PCs and Servers (Windows 2008 /2012 server and Windows 7).
\xc2\xb7 Maintain database on legal license for all systems.
\xc2\xb7 Install and maintain the authorized software applications.
\xc2\xb7 Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems.
\xc2\xb7 Ensure that operating instructions are followed and proper records of operations are well maintained.
\xc2\xb7 Initiating corrective action as necessary to deal with computer malfunction
and breaches of security.
\xc2\xb7 Enforce PC and Server security against threads/virus attacks by updating the
Virus engine/virus definition list in all PCS and Servers.
\xc2\xb7 Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval.
\xc2\xb7 Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong.
\xc2\xb7 Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions.
\xc2\xb7 Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers.\xc2\xb7 Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room
Staff and other Critical functions (as decided by management) are recorded and archived.
\xc2\xb7 Maintain hardware & software inventory.
\xc2\xb7 Participate in the local IT Policy and Procedures and ensure that they are strictly followed for all IT implementations.Supplementary Information\xc2\xb7 Liaise with relevant teams for the local payments and clearing systems at the branch.\xc2\xb7 Directly participate in BCP (Disaster recovery Plan).\xc2\xb7 Prepare systems and users documentations.\xc2\xb7 Provide Helpdesk support to Private Banking users.Legal and Regulatory Responsibilities\xc2\xb7 Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.\xc2\xb7 Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Cr\xc3\xa9dit Agricole