Job Description

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Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
PURPOSE
Provides technical implementation and support for a number of modules within an application suite.
What will you do
Capture customer requirements and collaborate with stakeholders throughout the project lifecycle
Support application implementation, maintenance, and user acceptance testing
Draft technical documentation and escalate risks/issues impacting deliverables
Apply IT security, system integration, and hardware knowledge to solutions
Manage Windows Server, IIS, VMware, SQL, and basic scripting tasks
Qualifications
EXPERIENCE
- At least 5 years' experience in implementation or support of infrastructure platforms application deployments implementing systems and modules with experience in multiple full lifecycle implementations.
KNOWLEDGE & SKILLS
Participate user workshops to capture and understand customer requirements.
Works with multiple stake holders during the project life cycle and actively involved in all project meetings.
Provides maintenance and support of applications implemented.
Understand SITA methodologies and practices.
Drafts technical documentation that helps the maintenance of application.
Escalates risks and issues that pose a significant impact to deliverables.
Supports implementation of application and user acceptance testing.
Understand the concept of IT security and its application to systems architecture.
Good understanding of system integration and hardware.
Expert understanding of Microsoft Windows Server operating system , Installation , troubleshooting, windows clustering and domain controllers.
Understanding of IIS web.
Understating of VMware concept.
Understanding of SQL Installation, clustering, always on and DB maintenance.
Basic understanding of scripting languages like HTML, JAVA script, XML is recommended.
PROFESSION COMPETENCIES
Business Process Improvement
Capacity Planning & Management
Cloud Computing
Commercial Acumen
Conceptual Thinking
Configuration Management
Conflict Resolution
Contracts Management & Administration
IT Governance
IT Industry: Trends & Directions
IT Service Management (ITSM)
ITIL (Information Technology Infrastructure Library)
Information Security Management
Innovation
Managing Change
Managing Risk
Requirements Analysis
Standards Procedures & Policies
System and Technology Integration
Systems Thinking
Technical Excellence
Technical Troubleshooting
Technical Writing/Documentation
CORE COMPETENCIES
Adhering to Principles & Values
Communication
Creating & Innovating
Customer Focus
Impact & Influence
Leading Execution
Results Orientation
Teamwork
EDUCATION & QUALIFICATIONS
- Master's degree or equivalent preferably in Computer Science Engineering Mathematics or similar.
- Where applicable a recognised professional certification is desirable.
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
? Flex Week: Work from home up to 2 days/week (depending on your team's needs)
? Flex Day: Make your workday suit your life and plans.
? Flex-Location: Take up to 30 days a year to work from any location in the world.
? Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
? Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
? Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Skills Required