Manage the newly created or existing relationship with the customer
Taking ownership and responsibility for all solution and technical Professional Services related activities with customers
Telecom product solution and integration Architect
Telecom Software product expert on functional, technical hands-on configuration, application and integration detail design aspects
Supporting Services delivery related commercial and planning activities
Engage with the customer on all relevant technical and non-technical aspects
Manage company’s interest and responsibility through-out the project life-cycle from project inception to post-production support
Represent the interface between the customer and the wider organization including Product Management, Engineering, Support and management for issues and escalations
Manage risks and issues related to technical Services delivery
Required Experience:
Degree or equivalent in Computer Science or similar technical discipline
Minimum of 15+ years of experience working in the Telecommunications Industry including Tier 1 / Tier 2 operators mobile network operator
10+ years of experience in delivering software solutions covering all aspects from inceptions to deployment and beyond
Extensive architecture and solution design experience in Telecom operator’s BSS/OSS domain and network facing application integration architecture
Track record of working with COTS applications in the Telecom Industry, including at least one of the following: Billing, Rating, IN, Online Charging Solution or Policy Control International working experience
Experience with Telecom and Networking protocols and standards including 3GPP, Diameter, SIGTRAN, CAP
OSS/BSS COTS application functional and technical experience covering the whole project/solution delivery life-cycle including requirements management, architecture and design, migration, application configuration, deployment and operations
Technical problem analysis and issues resolution skills
Must be able to work in the details both in respect to functionality and technical aspects
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