JOB DESCRIPTION
The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.
The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can\xe2\x80\x99t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.
ROLES AND RESPONSIBILITIES
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