Job Description

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you\xe2\x80\x99ll find a rewarding role that amplifies your impact on the world and helps you realize life\xe2\x80\x99s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Purpose of this role:

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:

Work very closely with the business and function leaders to provide IT guidance and assistance to support their business requirements

Recommend and implement good and constructive suggestions/improvements to improve productivity/effectiveness/cost-saving and/or help business win

Educate and Enforce the users on our company IT policies and guidelines set out for our environment

Responsible for L2/L3 technology support including troubleshooting of Microsoft applications and client platform relation problems, including PC, Printers and Peripherals

Follow established procedures to promptly respond to incident and service request, these can come in form of incoming phone calls, walk-up or web-submitted IT tickets

Proactively and reactively look for solutions to prevent problems from occurring

Recommend procedures and standards to improve the quality and delivery of service to customers

Draft Process Documents to standardize operational processes in organization

Responsible for own IT tickets but also work together as a team to ensure IT tickets are closed on time in accordance with our SLAs and KPIs.

Lead/participate in IT projects

Handle procurement for IT equipment and related services

Required to perform administrative support, asset management and routine IT housekeeping services

Ensure compliance of operations within area of concern with all relevant EHS regulatory requirement and SCIEX safety policies, procedures and guidelines

Other duties/ ad hoc tasks as assigned.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

3 to 5 years\xe2\x80\x99 working experience in Regional support role

Diploma/Bachelor\xe2\x80\x99s degree in IT or IT-related discipline with strong knowledge in IT support operations

Proficient with AD Administration, Microsoft Win10, Microsoft Office 365, Power Automate, IOS or Android phone and Helpdesk ticketing system

Understanding of TCP/IP networks and Ethernet technology to troubleshoot network connectivity issues for both wired and wireless network connections for the users

Preferred Qualifications:

If you have the following experiences, it would be a plus:

Experience in US or European MNC environment

ITIL certification

Experience working in Manufacturing environment will be a plus

When you join us, you\xe2\x80\x99ll also be joining Danaher\xe2\x80\x99s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you\xe2\x80\x99ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we\xe2\x80\x99ll empower you to push the boundaries of what\xe2\x80\x99s possible.

If you\xe2\x80\x99ve ever wondered what\xe2\x80\x99s within you, there\xe2\x80\x99s no better time to find out.

When you join us, you\xe2\x80\x99ll also be joining Danaher\xe2\x80\x99s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you\xe2\x80\x99ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you\xe2\x80\x99ve ever wondered what\xe2\x80\x99s within you, there\xe2\x80\x99s no better time to find out.

Danaher