Job Description

Responsibilities:

• Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary configuration.
• Perform user acceptance testing with customer ensuring all business needs are met.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Provide systems related technical advice to customers or project team.
• Create and maintain comprehensive documentation for all implemented networks.
• Support the teams like Presales, Service Management for any chronic technical issues and support with a robust action plan to be driven either through Singtel operations, other line of business or any external or internal agency.
• Support the expansion, upgrades and rollouts of new network infrastructure involving hardware such as routers and switches, SDWAN devices, associated software etc.
• Interaction with vendors with respect to limitation or bugs encountered during the implementation and drive them to closure.

• Degree in Engineering/Computer Science
• Cisco CCNP & SDWAN certification
• At least 5 years of experience in management / deployment of IT systems
• Well versed in routing and switching
• Project delivery life cycle
• SDWAN & SASE skillset