Job Description

COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
DESIGNATION : Senior / Technology Solution Engineer (Learning Space Technology Services), IITS

RESPONSIBILITIES

• Maintain and support the daily operation of IT/AV equipment in classrooms, schools, library and offices
• Ensure the smooth operations of all IT-enabled equipment and related systems in all SMU’s classrooms, laboratories and teaching spaces
• Provide events support for the smooth operations of internal and external events held in conference halls (auditoriums) and University events spaces
• Assist Senior Assistant Director to gather requirements, coordinate and liaise with vendors as well as end-users to deliver new or enhanced systems.
• Establish and maintain client-user liaison
• Lead the solution sourcing, experimentation, and evaluation, then providing recommendations and writing justification to enhance pedagogy in SMU
• Drive activities in assets acquisition such as writing for RFQ (Request for Written Quotation), RFI (Request for Information) and Open Tender processes for projects related to IT/AV equipment
• Perform project management and vendor management to ensure timely delivery of projects assigned
• Lead in development and preparation of user documentation, client support procedures and workflow and service level agreement
• Work closely with Senior Assistant Director in managing the team’s administration matters
• Provide training to staff, faculty and students on the usage of AV equipment in the classrooms, meeting rooms, project rooms, conference halls, etc
• Responsible for managing all assets deployed in classrooms and university teaching spaces

QUALIFICATIONS

• Diploma and/or Degree with 4 to 6 years’ of relevant work experience Experience in managing projects preferably IT/AV projects
• Keen interest in IT and digital/analog AV devices and tools
• Ability to use diagnostic equipment and software to identify and rectify problems
• Strong in analysis skill and good problem solver
• Good requirement gathering and analysis skill
• Demonstrate ability to accomplish timely and high-quality work, handle a variety of duties, adapt to changing demands and priorities, and work successfully in a team
• Excellent interpersonal and communication skills (written and oral)
• A self-starter, strive for excellence innovative with service oriented mindsets and initiative to improve processes
• Experience and familiar with control frameworks such as ITIL, COBIT and ISO is preferred
• Experience in operating, maintaining, and designing control systems (such as Crestron, Extron, AMX, etc.) would be an added advantage

OTHER INFORMATION
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.