Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Office

Responsibilities
This position is responsible to ensure shipments are processed daily to meet Customer/Business requirements. Works across the organization to ensure operational/transportation issues are resolved quickly. Works to achieve all logistics cost and operational metrics. Support and collect data using analytical tools related to operational/cost performance. Participates in PPI tools/teams to continuously improve processes and service to our Customer. Performs other activities as advised by Logistics Leadership to achieve department, divisional and company goals.
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Key Job Activities

• Coordinate daily inbound and outbound shipping schedules.
• Prepare necessary shipping documents with outstanding accuracy.
• Collaborate with forwarders and service providers to fulfill customer and business needs effectively.
• Review open delivery orders daily and ensure timely packing and shipment completion.
• Communicate shipment details to internal and external parties upon execution.
• Coordinate international and domestic orders, schedule shipments with transport providers, and ensure Proof of Delivery (POD) is acquired for each shipment.
• Address operational challenges to effectively meet customer needs.
• Investigate customer complaints to determine root causes and collaborate on solutions.
• Assist the group supervisor in collecting data for analysis when required.

Requirements

• Diploma in Logistics/Supply Chain Management or equivalent.
• 1-3 years of experience with import/export documentation preferred.
• Availability to work weekends when needed.
• Exhibit Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement.
• Demonstrate a customer-centric attitude and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Ability to work independently on multiple priorities.
• Proficiency in MS Office applications and ERP systems (SAP/Oracle experience preferred).

Skills Required