Job Description

Come be a part of a talented team of researchers, designers and content strategists who put users, humans at the heart of design; to develop the very best products and solutions for optimal customer experience. As a User Experience Writer (UX Writer) role, you will work closely with other UX professionals to shape experiences by creating meaningful, concise, consistent, and on-brand copy for multiple touch points across our digital products and platforms through the perspective of language.Responsibilities: Write appropriate, easy-to-understand and customer-centric copy for interfaces to help users navigate our platforms. Study and analyze products to drive effective copy. Initiate storytelling strategy from scratch. Adhere to the writing style guide to ensure the governance of copy across all features and touch points. Align new copy with existing copy and make recommendations for improvement. Help improve writing guidelines and tone of voice. Maintain writing style guide. Edit, rewrite and approve copy works. Present works to stakeholders and articulately explain your reasons. Offer the content-strategy perspective throughout the development process. Work closely with Head of Design, UX researchers, UX designers to develop customer-centric solutions in an agile workflow. Assist team in the running of usability tests to collect target user insights and to test efficacy of copy. Collaborate across other teams such as compliances to ensure that copy is accurate and appropriate. Establish work process, identify problems and improvement opportunities. Develop UX writing tools and frameworks based on research, usability testing and branding documents.Qualifications: Bachelor's degree in Arts, Linguistic, Communication, Journalism or related field. 6+ years of experience in copywriting, content writing, content strategy, marketing or a related area (ideally familiar with writing for technology, financial services and / or design systems will be a big plus). Solid understanding of user experience and agile methodology. Familiar with application or software development process. Have superior writing, editing, and proofreading skill. Passionate about user experience, enjoys writing with customer-centricity as a focus. Committed to details. Always be curious about all steps of the journey from entry point to successful and error validations. Eager to ask questions, throw out ideas, take constructive criticism, and defend your work. Excellent consulting and coaching. Experience working in a cross-functional team as part of the development process, creating digital products. Strong communication skills in English language and able to work in an English / Thai environment. Excellent presentation skill. Be able to work on multiple projects at once and prioritize own tasks. Proficiency with basic programs, such as Microsoft Word, Excel, and PowerPoint.
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