Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a Senior Vice President, Client Service - GPS.

Principal Responsibilities

• Manage a portfolio of Financial Institutions, large multi-national corporations, including Regional HQ and Regional Treasury names
• Be accountable for retaining and growing the annual revenue of your portfolio of clients (revenue targets included in scorecard)
• Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally and effectively managing any risks and issues
• Identifying and recommending new Global Payment Solutions (GPS) products and solutions to existing clients (revenue targets included in scorecard)
• Analyse, identify and introduce process and service improvements to improve the overall client experience. Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
• Resolve cash management related client service issues and challenges as the final escalation point
• Generate cross country and function referrals including Global Businesses, e.g. Private Banking, GBM, RBWM, as appropriate
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
• Interaction with other global & regional stakeholders including clients, global service teams, Sales, Relationship Managers, Product Management and other elements of Client Management
• Provide analysis and recommendations to senior management on client focus, attrition and engagement
• As Regional/Global Account Manager, maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service related issues, managing escalations from client\xe2\x80\x99s regional office (RHQ/GHQ \xe2\x80\x93 regional HQ)
• As Regional/global Account Manager, maintain close dialogue and proactive engagement with RHQ/GHQ clients, leading annual formal regional/global service reviews
• Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted for clients across the region
• Identify client requirements, working with RM\xe2\x80\x99s, Sales and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC\xe2\x80\x99s wallet share of our client\xe2\x80\x99s business

Requirements

• Degree holder
• Previous banking experience working with FIs/Corporates in a relationship or account management role. Specific experience with large multi-national corporations or financial institutions including Regional HQ and Regional Treasury names will be an advantage
• Knowledge of industry standards related to Cash Management products and services
• Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
• The following professional certifications will put you at an advantage: International Cash Management (Cert ICM), Lean Six Sigma, SWIFT Certified etc
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Proven ability to deliver creative and flexible customer solutions
• Ability to understand a customer\xe2\x80\x99s business and the fundamentals of running a business
• Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels
• Excellent time management, planning and organization skills
• Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentation

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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