Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Vice President, Loyalty Solutions

Overview

• Reporting to: Executive Vice President Global Loyalty Solutions, Executive Vice President Services, Asia Pacific .
• Location: Singapore
• Be the General Manager for Loyalty Solutions across the Asia Pacific region with direct management responsibilities for the Asia Pacific Loyalty Solutions team.
• Lead, manage and grow Mastercard Loyalty Solutions across AP.
• Responsible for leading the development and growth of the Loyalty Solutions Business Unit on a regional level with key stakeholders including Product (Core, Emerging Payments) and IMK.

Role

• Leads alignment and prioritization with global and internal regional stakeholders including division on go-to-market Loyalty Solutions initiatives.
• Delivers via Loyalty Solutions Country & Division leads the loyalty go-to-market plan as agreed with the divisions/markets product leads.
• Drives the business development pipeline for Asia Pacific and proactively works with the division team to identify opportunities based on market, customer and consumer needs and trends and engage regional stakeholders.
• Accountable for regional Loyalty Solutions expense budget. Partners with core consumer products to deliver winning consumer value propositions.
• Loyalty & Core Product Revenues: Develop, plan and execute revenue generating actions and investments in the region in order to protect and grow Core Product revenues in AP, also Loyalty business unit direct revenues.
• Operations: Manage and coordinate with all stakeholders the development and timely delivery of agreed product and technology roadmaps.
• Strategy: Communicate Loyalty strategy internally and externally. Participation in business unit strategic meetings. Lead the development of the regional loyalty strategy. Define and implement the regional strategy to ensure market-driven and customer-oriented strategic directions. Identify and present strategic acquisition targets.
• Customer proposition & customer needs: Timely input in the proposition development process. Participation in Loyalty coordination meetings, customer satisfaction ratings & customer demand growth taking into account customer needs and timely availability of customer input: Contribute to the development of Loyalty customer propositions for issuers, merchants and third parties. Customize these propositions to make them operational in each regional context. Manage customer needs across regions with relevant customer input in strategy and proposition development to ensure customer and market-driven propositions.
• Sales Enablement: Timely delivery of planning objectives. Regular Review process and pipeline management. Drive results vs. plan.
• Customer Alliances: ensure a regular customer review process and that regional plans are developed. Alignment with regional stakeholders and action plans executed. Build and maintain strong and long-lasting relationships with key market players and customers. Develop and implement regional business plans as the overall framework to create a solid Loyalty business that builds preference for MasterCard with issuers, consumers and merchants.
• Management of People, Expense management, reporting: Create and maintain a positive, supportive, cohesive and effective working environment to ensure the work is done and objectives are attained, lead and integrate a large team of professionals in a diversely cultural environment.

All About You

• Extensive general management experience with a proven ability to influence and motivate others to achieve objectives and to set a strategic vision of the loyalty solutions business across the organization
• Extensive experience in managing a P&L
• Demonstrated ability to develop strategic plans and go-to-market plans
• Competencies: business acumen and thought leadership that delivers solutions oriented results to customers and consumers
• High energy capable of motivating and developing others
• Strong analytical and financial understanding
• Strong understanding of relevant consumer, industry and market trends
• Excellent leadership and communications skills
• Experienced people leader of significant sized organisations, in complex multi-market & multi stakeholder organization.
• Experience of AP payments landscape and participants or equivalent complex region.
• Skills of networking and influencing; using strategic narrative and personal relationships to build alignment without direct authority.
• Learning agility and team management skills are a must

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard\'s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines.

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