Job Description

Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.As a Senior System Engineer, you are responsible for gathering business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.What you will do:

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Plan, design, install, test & implement systems in accordance to specifications& service level. Where relevant, perform the necessary system programming& configuration.
• Manage systems changes through established change request process &provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Provide systems related technical advice to customers or project team.
• Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.
• Manage budget, resources and schedule for system implementation /operation activities
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
• Evaluates internal & external business environment to develop long-term strategy for the unit/organization.
• Advise on technology adoption based on business & technical consideration
• 24/7 on-call standby support.
• Other duties as assigned from time to time

• Diploma / Degree in Information Technology, Computer Science or equivalent
• 5-7 years of relevant IT infrastructure experience.
• At least 5 years of hands-on experience in Windows server 2019.
• Proven experience in system design, implementation, and maintenance.
• Excellent collaboration and communication skills.

Singtel