Job Description

Senior / Assistant Manager, Group Service Transformation (Digital Operations Specialist)Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first.Key responsibilities:

• Identify staff engagement platforms and implement targeted staff training regularly for diverse job functions within NUHS, namely clinicians and patient-fronting non-clinicians.
• Manage staff and patient feedback (on-site and online) on the integration of physical and digital (phygital) experiences across NUHS institutions.
• Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
• Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
• Develop effective ways to share best practices with staff on enhancing the patient experience with digital adoption.
• Support institution operations teams in navigating change management for the transition to a digital-first environment.

• Learn to navigate and implement change within a healthcare setting.
• Develop skills in effective communication and event planning for successful digital adoption.
• Gain insights into managing digital products.

• Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
• At least 2 years of working experience. Preferably in healthcare and operations.
• Adaptable and agile.
• Proven experience in developing and implementing successful staff engagement strategies.
• Excellent communications skills with strong training competency.
• Ability to adapt messaging to different audience segments.
• Demonstrate good interpersonal skills.
• Comfortable in addressing public members and staff.
• Meticulous in work processes.
• Creativity in developing engaging communication materials.

National University Health System