Job Description

Senior/First VP, Lead Business Unit Specialist (Service Request), Group Retail

Posting Date: 15-Sep-2022

Location: Raffles Place, Singapore, SG

Company: United Overseas Bank Limited

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
The Retail function provides customers with financial solutions tailored to their personal needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Job Responsibilities
1. Create End-to-end User Journeys

• Create end-to-end Service Request Workflows in line with business strategy
• Represent the business interests and needs in terms of C360 Service Requests build

2. Create Business Processes

• Create granular journeys for the end users for all the relevant business processes in Service Request Fulfilment in C360 program

3. Create Business Requirements

• Create Business Requirements Document (BRD)
• Work with the Tech and Operations Program Manager and the functional Business analysts on how to structure and sequence the different builds
• For each build

• Prepare business requirements document
• Prepare the business case
• Support the Tech & Operations Functional Business Analysts to suggest revised requirements if the solution is technically complex, time sensitive or costly

4. Update the Business Case

• Update the business case in line with dynamic requirements and user feedback
• Update the key deliverables

5. Project Execution and Team management

• Key point of contact with Senior Stakeholders regarding Service Request module within the C360 Program
• Manages 1-2 Business Specialist on service request module
• Reports to the Business PM Program Manager
• Work closely with the Tech & Operations team

Job Requirements

• Bachelor's Degree, preferably in business or marketing.
• Actively driving test and learn with data driven insights applied to sales and advisory journey
• Good knowledge of local financial advisory ecosystem landscape
• Strong stakeholder management ability
• Excellent communication and interpersonal skills
• Confident and professional
• Experience in project management, technology, Agile approach would be preferred
• Experience in agile approach, actively driving test and learn with data driven insights

Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.