Job Description

The Senior/Learning & Development Manager is responsible for creating, implementing and facilitating the Food & Beverage department, Learning & Development plan and budget, ensuring that it is aligned to the hotel\xe2\x80\x99s overall goals and strategic plan as well as for all operational departments to follow through on their training and development commitments. The incumbent is also responsible in driving and managing the WSG Queenbee project for the hotel and ensuring its objectives are met.

Primary Responsibilities

Conducts Learning & Development (L&D) Needs Analysis and Prepares the L&D Plan and Budget for Food & Beverage (F&B) Department

• Plans and conducts the hotel\xe2\x80\x99s L&D needs analysis of individual colleagues in consultation with respective Executive Committee, Department Heads and Section Heads.
• Plans and proposes the hotel\xe2\x80\x99s annual L&D budget, aligning it to the L&D needs analysis.
• Manages and controls hotel wide and departmental L&D expenditure within agreed budgets.

Creates, Plans and Executes L&D Programmes for Food & Beverage (F&B) Department

• Designs and executes L&D programmes necessary to meet the competencies of each job function and to address performance gaps.
• Initiates, coordinates, executes and follows up on all corporate, internal and external L&D initiatives and programmes.
• Informs managers on L&D programme objectives and expected outcomes which colleagues attend.
• Monitors, measures and reports on colleagues\xe2\x80\x99 L&D plans and achievements within agreed formats and time frame.
• Works closely with the F&B department to curate training programme, to train, coach and assess colleagues.

Driving and Managing the WSG Queen Bee Project

• Participates in SkillsFuture Queen Bee project to share on Raffles Hotel Singapore\xe2\x80\x99s skills and knowledge with Small and Medium Enterprises (SMEs).
• Strategise, drive and manage the WSG Queen Bee project
• Develop programmes and facilitate implementation for the SMEs in Singapore
• Conduct trainings and ensure deliverables are met

Adheres to Corporate and Local L&D Regulations

• Ensures full compliance when managing and executing corporate initiated programmes and activities.
• Ensures that all learning activities meet with relevant statutory and organisational policies and requirements.
• Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security. These include Basic Food Hygiene, Occupational First Aid, Work at Height, Company Emergency Response Team, etc.

Oversees L&D Administration

• Maintains appropriate systems to record and measure necessary aspects of colleagues\xe2\x80\x99 L&D. These include on-the-job learning, internal and external learning, attendance, development plans, etc.
• Maintains an ongoing L&D calendar and shares it with management to ensure that learning resources and opportunities are maximised.
• Organises the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programmes.
• Completes and submits monthly accruals, forecast reports as well as corporate reports accurately within specified time frame.
• Liaises with Workforce Singapore and administers SkillsFuture claims for relevant courses.

Candidate Profile

Knowledge and Experience

• Tertiary education WSQ Advanced Certificate in Training and Assessment (ACTA) / Advanced Certificate in Learning & Performance (ACLP) and/or WSQ Diploma in Adult and Continuing Education (DACE).
• Minimum 5 years in managing L&D function in a luxury hotel / hospitality / F&B industry.
• Experience in conducting and facilitating classroom training and managing

e-learning programmes. * Strong facilitation and presentation skills for small and big group training sessions across all levels of colleagues.

• Knowledge of People Developer an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, Powerpoint, Word).

Competencies

• Oral fluency and written excellence in English.
• Ability to speak other languages and basic understanding of local languages and dialects an advantage.
• Strong communicator with presentation and influencing skills.
• Strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels.
• Good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
• Driven and ability to work independently with high proactivity in a dynamic environment.
• Ability to lead, supervise, contribute and work effectively in a team.
• Analytical and innovative.
• Flexible and able to embrace and respond to change effectively.
• Sense of urgency.
• Loyalty, high integrity and ability to keep confidentiality

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues\xe2\x80\x99 Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit \xe2\x80\x93 Dental/Optical/Vacation Expenses/Children\xe2\x80\x99s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Accor