Job Description

Date Posted: 2023-11-16 Country: Singapore Location: 51 Calshot Road, Singapore Position Role Type: Unspecified





Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines. Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore\xe2\x80\x99s world-class aerospace industry.

RESPONSIBILITIES

• Lead and mentor the customer support team to reinforce the Pratt & Whitney brand through proactive customer care initiatives and develop a world class level of customer service.
• Develop and implement policies, processes and customer strategies to optimize team performance, achieving high level of customer satisfaction.
• Define the desired engine shop visit metrics and provide guidance to the customer support team and promote collaboration of various functions and align goals to achieve desired outcome for the customers.
• Establish and foster strong relationships with key customers and arrange/host Pratt & Whitney senior executives visits to key customers.
• Collaborate with internal sales team and stakeholders to strategize and optimize our market share.
• Develop and execute plans to achieve company set C.O.R.E standards.
• Drive a high employee engagement culture of respect, empowerment, communication and teamwork.

REQUIREMENTS

• Bachelor\xe2\x80\x99s Degree (Masters or MBA desired) with minimum 8 years relevant experience in the aerospace industry.
• Technical background in aircraft/engines and QA certification types is preferred.
• Experienced in with sound understanding of commercial contracts and price quotations.
• Effective communications and organizational skills to achieve results in a cross-functional and international business environment, with a proven track record in terms of delivering to plan.
• Strong customer focus and creativity in developing customer solutions.
• Strong strategic and analytical thinking combined with outstanding tactical execution skills.
• Team-player with high standards of performance and personal integrity.
• Possess excellent networking skills and good reputation in the aerospace industry.
• Proficient in the use of a variety of computer databases and Microsoft Office applications (SAP experience is a plus).
• Able to travel at short notice.

WHY JOIN US

• We drive innovation to go beyond with a purpose to transform aviation.
• We grow our people to become leaders with talent & leadership programs.
• We offer employee scholarship program for further education.
• We care for your well-being with comprehensive health, medical & dental benefits.
• We provide structured on-the-job trainings and in-house/ external certifications.
• We value trust, safety, integrity, respect, safety, innovation, and excellence.
• We provide annual wage supplement (AWS) and variable bonus plan.
• Our ethos is \xe2\x80\x9cWe Succeed, Together\xe2\x80\x9d.

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