Job Description

Job Duties and Responsibilities:This role involves overseeing the development and daily operations of an attraction. Key responsibilities include:\xc2\xb7 Coordinating with the Mandai Product Development team during various project phases.\xc2\xb7 Establishing facility requirements and ensuring all departments meet milestones and specifications.\xc2\xb7 Developing contingency plans for operational challenges and guest experience issues.\xc2\xb7 Collaborating with authorities for permits and certifications.\xc2\xb7 Ensuring smooth testing phases with technical, facilities management, and IT departments.\xc2\xb7 Developing Standard Operating Procedures and ticketing policies.\xc2\xb7 Managing service contracts for continuous improvement of amenities.\xc2\xb7 Creating job descriptions and collaborating with HR on hiring processes.\xc2\xb7 Preparing onboarding processes and implementing training programs.\xc2\xb7 Overseeing daily operations and staff management.\xc2\xb7 Ensuring a seamless guest experience from pre-arrival to on-site.\xc2\xb7 Managing admission flows and supporting organizational goals.\xc2\xb7 Enhancing guest satisfaction through crowd and queue management.\xc2\xb7 Conducting safety inspections and maintaining compliance.\xc2\xb7 Managing staff performance and development while controlling costs and optimizing resources.Job Requirements:\xc2\xb7 Diploma/Degree in Tourism/Hospitality Management or the equivalent.\xc2\xb7 At least 8 years of experience in attraction industry in a guest-facing supervisory role.\xc2\xb7 Proven leadership and people management ability to manage and motivate staff.\xc2\xb7 Strong verbal and written communication skills.\xc2\xb7 Able to work on weekends and public holidays.Specialization : Indoor Attractions
Type of Employment : Permanent
Minimum Experience : 8
Work Location : Corporate Office

Mandai Wildlife Reserve