Job Description

Introduction
Responsible for IT infrastructure solution construction, implementation, systems integration andmanagement. Delivery of high-quality technical solutions to clients in response to their business
requirements.Tasks performed require integrating hardware, software and network solutions in Cloud, Hybrid Cloud and legacy IT infrastructure environments. Work with IBM teams which may include clients, vendors, subcontractors and other partners.Technical Specialists primarily apply their technical skills in an internal or external client billable services and implementation environment. Will work on shift rotations at the IBM Cloud Data Center.Your Role and Responsibilities

• Rack, build, cable, configure, and provision Intel and AMD servers
• Rack, cable, and deploy networking equipment
• Troubleshoot, test, quality assurance of server hardware
• Professionally resolve hardware issues via trouble ticket
• Troubleshoot and resolve problems with basic network and operating system installations and configurations
• Monitoring and managing datacenter infrastructure
• Monitor and assist our automated provisioning system for new server orders
• Monitor and escalate issues with customer\xe2\x80\x99s servers as necessary
• Monitor and escalate any abnormalities in datacenter through regular walkthrough

• This position is Shift-based. 12-hours shifts alternating between 3 and 4 days per week

(Two shifts, either from 7:00 to 19:00 or from 19:00 to 7:00)Required Technical and Professional Expertise

• Fundamental computer hardware knowledge
• Motivation and willingness to learn highly technical matters
• Resourcefulness and ability to explain things clearly

Preferred Technical and Professional Expertise

• Good PC/server/storage hardware knowledge with hands-on experience in building PC and servers
• Ability to perform classic troubleshooting and change components in PC and servers
• Good knowledge of RAID arrays, controllers and ability to explain how they work
• Fundamental networking knowledge

IBM