Job Description

Working days: Mon to Fri, 8.30am to 5.30pmLocation: YishunSalary: Up to $4000Industry: ElevatorResponsibilities:

• Client Relationship Management
• Serve as the main point of contact for assigned accounts, ensuring consistent and proactive communication.
• Develop strong relationships with key stakeholders to understand their needs and objectives.
• Monitor client satisfaction and address any concerns or issues promptly.
• Conduct regular client reviews to assess performance against SLAs and identify areas for improvement.
• Work closely with internal teams (e.g., operations, customer support, technical) to ensure seamless service delivery).
• Ensure all services are delivered according to agreed SLAs and within budget.
• Track service performance metrics and prepare reports for clients.
• Manage and escalate critical service issues while ensuring timely resolution.
• Identify upselling or cross-selling opportunities within assigned accounts to drive revenue growth.
• Propose new solutions to meet evolving client needs.
• Negotiate contract renewals, ensuring continued client satisfaction.
• Assist in developing strategic account plans to grow key accounts.
• Prepare detailed service reports, including metrics on performance, problem resolution, and client feedback.
• Maintain accurate client records, including meeting notes, contracts, and service agreements.

Requirements:

• Bachelor\'s degree or Diploma in Business, Marketing, or a related field.
• Minimum 3-5 years of experience in account management or customer service, preferably in a technical or engineering-focused industry.
• Proven ability to manage multiple accounts and maintain strong relationships with key clients.
• Strong understanding of service management, contract administration, and service delivery models.
• Understanding of engineering concepts and ability to discuss technical aspects of products and services with clients.
• Excellent communication, negotiation, and presentation skills.
• Analytical skills to assess and improve service performance.
• Strong problem-solving abilities and a proactive approach to handling client issues.
• Extensive experience managing client relationships and service delivery.
• Ability to work independently and within a team.

To ApplyPlease attach updated detail resume in MS WORD FORMAT (.doc file) with the following information:
1. Personal Particulars (with short home address)
2. Education
3. Work experiences (period of employment & job duty) in point forms
4. Last drawn salary in each employment5. Expected salary
6. Reasons for leaving each employment
7. Earliest work commencement date / Notice period(We regret that only shortlisted candidates will be notified)Agent ID: R1439055Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?How many years\' experience do you have as a Service Account Manager?Do you have experience in a role which requires relationship management experience?Company profileHR FocusHuman Resources & Recruitment11-50 employeesGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgCompany informationRegistration No.53247597JEA No.13C6829

HR Focus