Job Description

Job Details Who we are Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we\xe2\x80\x99ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world\xe2\x80\x99s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We\xe2\x80\x99re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls linkedin for recent exciting activities.
JCI Linkedin https://www.linkedin.com/company/johnson-controls/
Career The Power Behind Your Mission
OpenBlue OpenBlue: This is How a Space Comes Alive What you will do: Oversees required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliancee. How you will do it:

• Responsible for achieving the PSA and L&M business plan assigned including actively participating in initiatives of expanding and renewing PSA proposals, driving L&M sales growth, field proposals, audits, etc.
• Set performance expectations & provide regular feedback to FLSPs.
• Work with FLSP team leader to ensure work (incl. PSA scheduling & L&M works) is being done within timeframe given and that processes are followed.
• Review service delivery plans for quoted jobs to confirm FLSP hours is accurate and service plan is appropriate for customer needs.
• Driving FLSP productivity and profitability.
• Be primary contact for any assigned customer accounts and ensure customer satisfaction & develop good customer relationship as well as service sales staff.
• Help FLSPs to develop deeper relationship with the customers.
• Assist PSA sales staff in securing of renewal PSA proposals by capitalizing on both technical knowledge and customer relationship.
• Proactively lead in identify & secure L&M opportunities during service visits and accurately estimate labour and material requirements required to complete jobs on time and within cost estimate.
• Ensure FLSPs maintain accurate documentations including L&M opportunities, equipment conditions and customer concerns.
• Verifying payment to suppliers & sub-contractors.
• Follow-up on payment from customers.
• Determine overall staffing requirements and gaps of FLSPs in terms of both quantity and quality of resources and create development and training plan.
• Conduct regular skills assessment, performance appraisal of FLSPs and review and gain approval of all performance related actions from HR and Service Operations Manager.
• Actively participate in trainings assigned by Service Operations Manager to enhance technical skills & product knowledge.
• Ensure technical support is available for FLSPs.
• Approves time sheets, purchase orders, change orders, credits, and necessary admistrative tasks as expected.
• Perform any other duties or undertake additional role from time to time, whether ad-hoc or otherwise, as assigned by the management.

• Diploma / Degree with minimum 5 years relevant working experience.
• Strong problem-solving skills
• Ability to work independently and possess good team spirit
• Excellent attention to detail
• Excellent time management, decision making, prioritization and organization skills