Service Ambassador
Job Description
1. Responsible for day-to-day customer service enquiries professionally and interacting with key teams to deliver positive customer experiences.
2. Recommend best delivery options best suited for our customers\xe2\x80\x99 needs from suite of postal products & services.
3. Uphold service standards & process transactions of eCommerce packages, mails & document
4. Ensure service quality & constant feedbacks loop and drive recovery plan
5. Receive and process timely dispatch of inbound/outbound, shipments, postal transactions and services adherence with applicable laws & regulation
6. Identify & support process improvements to enhance efficiencies & controls
7. Perform cashiering duties (e.g customers\' applications and bill payments) and adoption of latest technology and system tools within established guidelines.
8. Inventory management include safekeeping, checking, balancing of cash, stocks, mails and security items.
9. Ensure compliance & control standards are observed & met in the execution of customers\xe2\x80\x99 transactions
10. Able to work on weekends/PH
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Job Detail
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Job IdJD1273911
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned