Job Description

SERVICE WITH A SMILE:

We aspire to Exceed our customers' Expectation, Each time, Every time!!

(A) Postal Services

• Serve walk-in customer enquiries/ feedback sincerely and efficiently.

• Recommend customers suitable solutions from our suite of postal products & services. Offer delivery options best suited for our customers' needs with respect to service delivery schedules. Where applicable, share with customers that postal articles/ packages are subjected to customs clearance and inspection by government authorities of the destination countries.

• Ensure that all necessary documents for mail posting are in order to meet the airline and custom requirements (DGR).

• Receive & process inbound/outbound transactions promptly: Postal packages, Parcels & Letters over the counters - Tracked Package, Basic Package, Registered Service & SpeedPost Services.

• Hand over the correct postal letters/ packages to customers over the counters.

• Execute timely dispatch of outbound items under Tracked Package, Basic Package, Registered Service & SpeedPost for Postman collection.

• Cashiering duties: Sharp and Accurate.

• Provide customer feedback to HQ promptly and follow-through for customers, if required.

• Replenish stocks/shipping supplies whenever it is low.

• 5S (Sort, Set-in-order, Shine, Standardise, Sustain).

(B) Government Agencies & Other Business Transactions

• Handle and process of all customers' applications/ bill payments with accuracy and timeliness.

• Issue ICA documents with care and accuracy.

• Maintain proper filing and documentation (PDPA).

• Share with customers our lifestyle service offerings at POs: availability of Banking and Financial Services, Retail and Philatelic products, Bill Payment and Government Services.

• Meet KPI standards set.

• Checking and balancing of cash/stocks under custody.

• Safe keeping of cash/stocks holdings and mail items under their custody.

• Safe keeping of security items such as date stamps, office keys, clip seals and number labels etc.

• Proper maintenance of computer terminals and office equipment.

• Preparation of statistics of counter transactions.

• Responsible for good housekeeping of work place.

• To be deployed to other branches as and when assigned.

• Assume and perform other duties/ roles (e.g. Assistant Branch Manager) as assigned

Additional Information

Career Level

Non-Executive

Qualification

Not Specified

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore's designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost's diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the 'Post Office' was officially established as a government department in 1858. To learn more about SingPost's heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore's designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country's 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost's eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore's ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

11 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits