Job Description

Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints. Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology. Chevron is accepting online applications for the Service Associate position through June 27, 2022 at 11:59 p.m. PH Time.

Responsibilities for this position may include but are not limited to:

• Works on SAP billing front-end system edits, for orders received by NAL satellite systems (Chevron Business Point). Becomes an expert in all pre-processor edits through SAP. Proactively monitors SAP sales orders on a daily basis to ensure that these are invoiced timely and accurately. Ensures that daily held up sales orders in SAP are kept at a minimum and issues are raised and resolution coordinated with appropriate groups as E.B.S. Credit, LBST.
• Ensures all cases/issues are closed in a reasonable period of time as determined by service level agreement
• Bl reporting: Manages the creation and distribution of all standard, recurring and ad hoc BI (Business Intelligence) reports as required by NAL sales organization.
• Handles Proof of Delivery Requests coming from Salesforce
• Handles Proof of Deliver and Invoice Matching for Inland Marine Customers
• Monitoring of Payment Status of Inland Marine Customers
• Analyzes customer problems/situations related to invalid entry of master data, pricing master data or billing
• information to determine a resolution. Continuously seeks ways to streamline admin requirements of customers in
• support of improving process efficiency where appropriate. Improves continual learning I building of expertise on
• SAP billing and pricing processes.
• Partners with LBST CSAs in support of the sales process and ensure ease for customer that includes special
• handling requests.
• Special Projects: called on in times of need to assist in customer events, quality improvement teams, and other
• projects that require billing knowledge.
• Act as a Critical Processor
• Resource person for both billing and pricing processes

Relocation Options: Relocation will not be considered within Chevron parameters. International Considerations: Selected candidate will work in the Philippines under the local payroll system and benefits.
Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
Benefits

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centred programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Hybrid work model - work remotely from home several days a week

Connect with us:
Facebook
Instagram
LinkedIn
Twitter
YouTube Chevron
YouTube Caltex Chevron participates in E-Verify in certain locations as required by law.