Job Description

DIVISION / DEPARTMENT:

Island Operations / Service Ambassador & Transport

JOB PURPOSE:

• Reports to Supervisor, Transport Unit , Service

Ambassadors and Transport (SAT).

• Provide excellent guest services to all internal and

external guest in all aspects of job descriptions.

• To provide connectivity to guests by operating Bus, Tram

or any form of vehicles.

• Provide information to guests.

DUTIES & RESPONSIBILITIES:

Work Ethics

• Be punctual and responsible at all times.

• Adhere to protocol for taking Medical Certificate (MC).

• Responsible for driving good work ethics, discipline and

cultivating good working attitudes.

• To ensure compliance of grooming standards and code of

conduct.

• To practice good housekeeping.

• To work closely with team members and other

colleagues.

Best Practices

• Keep updated and ensure that all are up to date on the

current promotions, events, happenings in Sentosa and

adhere to performance standards.

• Response to urgent and crucial incidents and issues at all

time.

General

• Be customer-centric and provide outstanding guest

experience to Sentosa guests;

• Be proactive and render assistance to guests;

• Render 1st aid when necessary.

Collaboration with other Units/Departments/Island Partners

• Work closely with other units on crowd management

during peak hours during weekdays and weekends;

Collaborate with various operation units in managing

situation within the island.

Compliance

• Ensure good housekeeping at all area. Defects found to

be reported to supervisor immediately.

• Abide by SOP & guidelines.

• Ensure all Mandatory safety guidelines are adhered to

(WSH, WAH, and other MOM guidelines).

• Practice good guest relation whenever possible via guest

engagements and other initiatives by the team.

• Take note and report all occurrences and findings during

duty hours in area of responsibility to be recorded in the

daily report.

• Report any unusual occurrences to the superior

immediately.

• Attend daily briefings conducted by the Shift Supervisor.

Service Operations

• Drawing of vehicle key which assigned by the supervisor.

• To perform morning routine checks (First Parade Task)

against checklist on fleet which assigned by the

Supervisor.

• Ensure the service vehicle is top up with Diesel/Petrol at

the required level.

• Report any faults on the vehicle to the supervisor.

• Must follow all traffic rules and regulation when

operating any vehicles and ensure safety of all road users.

• Responsible for the upkeep of the vehicles assigned by

the supervisor for the day\xe2\x80\x99s operations.

• Responsible for the safety of all passengers in his / her

vehicle during driving duties.

• Escalate any feedback received from guest for

improvements to the supervisor.

• Ensure the vehicle assigned must be presentable at all

times.

• Vehicles must be properly parked and keys accounted for

at the end of the work period.

• Drive any ad-hoc trips as assigned by the supervisor.

• To perform queue management duties at Bus and Tram

stops as necessary and assist in car park diversion if

assigned by the supervisor.

• Any other tasks, as per assigned.

EDUCATION

Candidate should ideally possess at least a GCE \xe2\x80\x9cN\xe2\x80\x9d level

qualification or equivalent

EXPERIENCE

2 years experience in related industry

SPECIAL SKILLS

• Must Possess Class 4 driving Licence and Bus Vocational

licence

• Good communication skills and interpersonal skills.

• Customer-centric. Comfortable in frontline duties.

• Able to work on Weekends, Public Holidays, rotating

shifts and overnight duties.

• Ability to perform under pressure and enjoy working in a

fast paced environment.

• Fluent in English and another language is advantageous

Business Edge