Job Description

Job PurposeService Controller is an integral role in SMRT Buses. Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controller, he/she oversees BOCC operations to provide efficient bus services to passengers. This includes regulating the headway of the buses on the road, handling incidents and accidents cases, providing customer service to passenger by assisting in looking for lost and found as well as providing support for ad hoc and planned bridging bus services activation.Responsibilities

• Work with Service/Chief Controller in managing the Common Fleet Management System (CFMS) and in house telematics system.
• Ensure bus services achieve standards and operate with no bunching and excessive early arrival
• Ensure Bus Captains adhere to scheduled timing
• Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT)
• Assist Bus Captains in handling real time incidents.
• Ensure that all events and decisions for the allocated services during the shift are recorded down.
• Provide support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations
• Assist customer service team for lost and found items

Qualifications & Work Experience

• Minimum Diploma in any field
• Prior customer service working experience would be beneficial
• Experience in the public transport network would be advantageous.

SkillsTechnical skills include:

• Microsoft office

• First aid will be advantageous

Generic skills include:

• Great communication skills

• Problem solving skills

• Able to work in a fast-paced environment

• Stress resilient

• Able to function in a team and as an individual

• Candidates who are bilingual will be advantageous

• Able to commit to shift hours

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore\'s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation