Job Description

Description

KEY RESPONSIBILITIES:

• Install base database maintenance inc. Warranty management
• Prepare and issue Service quotations
• Service contract administration - elaborate, bill and administrate the service contracts and revenue
• Service order entry and management (parts, labor & contracts)
• Review Customer Purchase order and work with District Service Manager (DSM) to resolve any discrepancies.
• Assigning appropriate equipment entitlements and Adding or deleting equipment on agreement
• Establishing invoice schedules and processes credits to agreements and service requests
• Establishing and maintaining changes to preventative maintenance schedules in accordance with engineering guidelines while balancing workload to optimize FSR utilization and Customer satisfaction.
• Service record maintenance. Maintain vital documentation and keep data updated according to local SOPs.
• Support Service Team by actively monitoring PM Service Contract base and initiating the proper activities to improve district performance including: Evaluates and scheduling each PM FSR\'s monthly workload
• Address invoice errors and data corrections and maintenance including:
• Receive and process all requests for service invoicing issues, per credit/rebill process to ensure district revenue is accrued in the proper invoice period.
• Assist the collections department with research and customer follow up to resolve outstanding Service invoicing issues
• Correct errors and educate field on how to avoid errors in the future
• Maintain and move equipment in Siebel and manage equipment parent/child relationships
• Assign technicians to service requests as required and actively review and release items from the service backlog

• Manage the spare part store and to continuously develop new ways to improve:
• Service parts inventory maintenance (office and trunk stock) - physical and in Oracle
• Service parts inventory purchasing - Internal and external
• Purchasing of non-inventory service parts and services
• Work with service team on parts forecasting
• Maintenance of company tooling, equipment and parts inventory in orderly manner.
• Receipt and inspection of incoming service parts
• Coordinate delivery of service parts with service engineers and/or supply chain coordinator, if necessary
• Incoming service calls and emails
• Complaint handling; Perform daily administrative function such as recording of field problem or updating of service record in CRM system.

KEY REQUIREMENTS:

• Min NITEC / Diploma in any courses
• Minimum 3 - 5 years relevant working experience
• Candidate with prior field experience in medical devices repair / Service or sales supporting the engineering department

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Recruiter ref code: #HKH

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device

Specialization

Administrative Support / Secretarial
Engineering
Transportation / Logistics / Supply Chain

Location

Central, North, East, West

Employment Type

Permanent

Salary

Negotiable

If you meet the requirements of this role, please email a detailed resume in Word document to Kevyn Huang Jingsheng.
CEI Registration No.: R1333338
Email: kevynhuang@recruitexpress.com.sg
Tel: 67363280
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express