Job Description

About the Roles

We are hiring a

Service Coordinator / Senior Service Coordinator

for a leading company in the

Marine and Oil & Gas

industry, based in

Loyang

with

company transport provided

. This is a

permanent, full-time

position with

working hours from Monday to Friday, 9am - 6pm

, offering a

competitive basic salary with variable bonuses paid twice a year

. Join a dynamic and supportive team where you'll play a key role in coordinating service operations and ensuring exceptional customer support.

What You'll Be Doing

Manage customer inquiries and complaints via phone, email, or fax, ensuring prompt resolution and closure. Prepare quotations, create job orders, and manage documentation for service activities. Coordinate and schedule service jobs, liaising with engineers, subcontractors, customers, and relevant authorities. Maintain accurate records of service activities, including uploading reports, feedback, and updates. Follow up with customers to ensure satisfaction and provide regular progress reports to managers. Track recurring service issues and recommend process improvements. Identify opportunities for additional service, maintenance, or upgrade work. Support audits and inspections by preparing and providing necessary documents. Raise purchase orders and service requests, and prepare related shipping documents. Arrange travel bookings and logistics for service personnel when required. Manage issuance of materials and parts, and raise purchase requisitions as needed. Maintain service staff schedules and ensure proper documentation and file organization. Process and monitor warranty claims. Perform any other duties as assigned by the Manager.

What We're Looking For

GCE N/O/A Level

holders with

3-4 years of relevant experience

, or

Diploma in Business Administration

with

1-2 years of related experience

. Experience with

NetSuite

software will be an advantage. Candidates with no prior experience are welcome to apply --

training will be provided

. Strong organizational, communication, and multitasking skills to manage fast-paced service operations effectively.

Note for Applicants

Only shortlisted candidates will be contacted, typically within

4 days

. Applications can be made via the job portal or by emailing your resume (as an attachment) to

enquiry@erast.?com.?sg

with

4MxgFl

in the subject line.
Job Types: Full-time, Permanent

Pay: $3,000.00 - $4,500.00 per month

Experience:

Service Coordinator: 2 years (Preferred)
License/Certification:

permanent working rights with no restrictions in singapore (Preferred)
Work Location: In person