Job Description

La Bottega @ 346 Joo Chiat Road

• Be responsible for taking reservations, answering the phone, replying to WhatsApp messages before and during service, responding to any guest requests etc

• Welcome guests warmly to the restaurant

• Be helpful, welcoming and pleasant towards each guest.

• Acknowledge special occasions when notified by customer and keying it in the system for the booking.

• Liaise with the kitchen and GM on the special requests of the week.

• Utilise the systems to its full potential, maximise bookings, create a database of all regular patrons of the restaurant, building a detailed record of guest such as their birthdays, anniversaries, allergies and preferences etc.

• Assist other service crew with work including, but not limited to cleaning the tables, tidying up and setting silverware during service and getting ready for the next seating

• \xc2\xb7 Familiarizes with all food and beverage items in the menu, its ingredients, method of preparation, portion size and presentation to be able to deliver ideal service maximizing guest satisfaction.

• Ensure food and beverage arrive to guests quickly and correctly; and confirming guest satisfaction

• Ensure proper table maintenance, including water service, pre-bussing, etc.

• Serve food & beverage to guests when required.
  

Requirements:

• Diploma in Tourism / Hospitality Management

• Proficient in MS Excel, Word, & PowerPoint

• Good people skills

• Good organizer and planner

• Passionate about people

• Service-orientated

• Ability to operate with flexibility and creativity.

• Well-groomed

• Proactively taking on additional responsibilities where required.

• Must be fluent in English

• Can think out of the box

• A minimum of 3 years\xe2\x80\x99 experience with customer service preferably at a hotel or a restaurant
  

Benefits:

• Salary from $2,800 to $ 4,500 depending on experience

• End of Year Bonus depending on performance

• 12 days AL (with increment of 1 day per year until the max of 17 days)

• Monthly Health Incentive ($50)

• Annual Long Service Incentives from $800 (1 year of service) to $2000 (5 years and above of service

- - Annual Health Incentives (0 to 2 Mcs - $150 to $500)

• The Employee shall be entitled to either a staff meal or a meal allowance of $4 per day of work performed.

Working hours: 50 to 52 per week