Job Description

Leadership and management

Lead the team: Guide and support service crew members to ensure smooth and efficient operations during each shift. Train and mentor: Provide on-the-job training, guidance, and coaching to help staff develop their skills and perform their roles effectively. Performance management: Monitor team performance, conduct reviews, and provide feedback to enhance productivity and service quality. Scheduling: Plan and prepare staff duty rosters and off-day schedules. Resolve conflicts: Address and resolve any conflicts that arise within the team.

Customer service and operations

Ensure service standards: Uphold and enforce service standards, including greeting guests warmly and ensuring customer satisfaction. Handle customer issues: Address and resolve guest queries, issues, and complaints efficiently. Support daily tasks: Assist with and oversee daily operations, such as taking orders, serving food and drinks, and preparing food. Maintain cleanliness: Ensure all service and dining areas are clean, organized, and well-maintained. Promote menu items: Recommend and promote menu items and specials to customers. Handle reservations: Arrange seating and manage reservation inquiries. Compliance and administration Uphold standards: Ensure that food hygiene, safety, and other company standards are maintained at all times. Support management: Support the outlet manager in running the daily operations. Adhere to procedures: Follow all service procedures and standards established by the company. * Promote responsible service: Serve alcoholic beverages responsibly according to company and regulatory standards