Job Description

The Responsibilities

• Maintaining positive relationships with customers
• Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line
• Coordinate with service team and Account Manager to ensure all information is provided. If not all information is provided, he/she will ensure we acquire all information required
• Conduct regular reviews (for key accounts) with end users
• Coordinate with the Sales Team to ensure post sales revenue continue to rise
• Manage service delivery for existing and potential clients; both locally and regionally Identify and develop customer service procedures, policies and standards
• Understanding the needs and requirements of clients, and moving to meet those needs proactively
• To actively contribute to the growth of existing clients and the generation of new businesses
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Review customer complaints and work with related teams to provide resolutions
• Liaise with company management to support and implement growth strategies

The Pre-Requisites

• Candidate must possess at least Diploma or equivalent in any field.
• Minimally two years of experience in the AV / IT industry
• In-depth knowledge of customer service principles and practices
• Proficiency in MS Office applications
• Can demonstrate a good level of negotiation and communication skills, both internally and with external clients

HOW TO APPLY:Interested applicants please send your latest resume to vivian(at)trustrecruit.com.sg or click on Apply Now and provide the below details in your resume.

• Current salary (breakdown
• Expected salay
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).Please read our privacy statement on our corporate website www.trustrecruit.com.sg.Trust Recruit Pte LtdEA License No: 19C9950EA Personnel: Vivian Chung Fhui TiinEA Personnel Reg No: R22106436Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?How many years\' experience do you have as an Audio Visual Officer?Company profileTrust RecruitHuman Resources & Recruitment11-50 employeesTrust Recruit is Singapore's leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Trust Recruit is Singapore's leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Company informationRegistration No.201935022ZEA No.19C9950

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