Service Delivery Manager
Job Description
Our client, a premier global service provider, is looking for a talented Service Delivery Manager to join their Managed Services Team.
Responsibility:
The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently.
Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational processes, leading service improvement initiatives, and acting as the main point of escalation to maintain high levels of client satisfaction and retention.
Requirement:
3 to 5 years experience in IT service management
Strong understanding of IT service management principles (ITIL certification is often required), excellent leadership and people management skills, strong analytical and problem-solving abilities, exceptional communication, and presentation skills.
G
ood to have : ITIL CertificationHoo Suyie
EA Personnel No: R1218263
EA License No: 23C1894
Job Types: Full-time, Permanent
Pay: $5,000.00 - $6,000.00 per month
Work Location: In person
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Job Detail
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Job IdJD1641301
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDowntown Core, S00, SG, Singapore
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EducationNot mentioned