Service Delivery Manager ( Mnc , Itil , It Project , Infra ) Urgent Hiring !!!!

Singapore, Singapore

Job Description


Responsibilities:

  • Dedicated Service Delivery Manager for allocated customers to build relationships and become the single point of contact for all service related matters associated with the account.
  • Escalation point for allocated customer accounts
  • Prepare and deliver Network Performance Reports as per customer\xe2\x80\x99s need
  • Produce and maintain Operational Process Documents for the agreed supported networks
  • Produce and maintain Service Improvement Plans specifically tailored to the customer\xe2\x80\x99s needs
  • Arrange and attend customer service reviews as per the agreed schedule
  • Prepare meeting reports and actions list for all service reviews
  • Identify alongside with Account Management on potential to develop the customer\xe2\x80\x99s existing portfolio and increase revenue for the business
  • Ensure that customer incidents and requests are dealt with according to agreed Service Levels
  • Work closely with all areas of the business to address customer issues or service improvements as required
  • Work with stakeholders to identify, develop, implement and document new processes required to improve the service delivered to customers
Requirements:
  • Minimum 3 years proven Service Delivery experience in the IT industry in similar capacity. Experience in System Integrator environment will have added advantage.
  • ITIL qualification and experience of the application of the IT Infrastructure Library framework in the workplace. Possess ITIL v3 Foundation
  • Sound technical knowledge and understanding of IT/network/communications services including WAN/LAN, Systems, Data Centre and Telco infrastructure. Technical certifications will be added advantage
  • Have good exposure on Fix and Mobile Telecommunication Infrastructure. Operation experience with a good overview understanding of Enterprise Networking and Cloud Implementation will be an advantage.
  • Proven track record of providing excellent customer service to SLA\xe2\x80\x99s and experience of managing key customer relationships within a service delivery type role
  • Proven experience in creating reports on SLA performance and service availability
  • Experience in managing 3rd party suppliers to agreed SLA\xe2\x80\x99s
  • Experience using network monitoring tools i.e. SolarWinds, HPIMC, NetFlow to provide reports
  • Good documentation skills, specifically around documenting both internal and customer processes
  • Flexibility in responding to customers\xe2\x80\x99 requests as and when required
HOW TO APPLY:
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Job Detail

  • Job Id
    JD1312387
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned