Job Description

Service Delivery Manager Brief Description:
To provide service excellence to customers, ensuring tasks are done timely and organised manner. Able to manage a team of below 18 members and ensure SOP is in place. s

• Report to Senior SDM, Services for day to day activities
• Manage the performance of services and ensure that Service Levels are achieved
• Engaging the customer and/or vendors to ensure the smooth delivery of services when required
• Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand.
• Engage customer proactively and provide timely response or updates to customer, where required.
• Provide Service Performance Reports at agreed schedule.
• Manage the performance of services and ensure that Service Levels are achieved within the organization.
• Lead the Pre-Sales engagement on manpower planning and services delivery catalogue for sales opportunities.
• Engaging the customer and / or vendors to ensure the smooth delivery of services is achieved for all its customers.
• Perform staff performance review and career development planning for service delivery managers.
• Oversee and control the efficiency of the systems Operations for all its customers.
• Develop and introduce new workflow and processes as needed to improve the overall efficiency.

Job Requirements

• Degree in IT or relevant discipline with at least 8 years of IT Managed Services. Service Delivery experience and with 5 years as a people manager (leading more than 5 members).
• Experience in mid to large scale IT / Managed Services enterprise environment with proven ability to direct operations in a complex and face paced environment.
• IT Service Management, ITIL Practitioner or ITIL Foundation.
• Strong people management, profit and loss management, presentation and communication skills.
• Innovative thinker with ability to think out of the box.
• Good customer management experience.
• Must be able to deliver excellent patience
• Requires translating and managing of Chinese clients based in China. Proficiency in Mandarin is a must

Special Requirement:
1. Experience in handling 15 to 20 size team
2. Experience in handling people over multiple location Contract Type: 12 Months (Renewal) Salary: SGD4,500 to SGD6,500 Work Environment: Office / School Location: Tai Seng and Multiple Sites Working Hours: Office Hours Mon to Fri 8:30 am to 6 pm Commencement: Immediate Job Type: Contract
Contract length: 12 months Salary: $4,500.00 - $6,500.00 per month Experience:

• Service Delivery Manager: 3 years (Required)
• Managed Services: 5 years (Required)

Work Location: In person