Service Delivery Manager
SG, Singapore
Job Description
We're looking for a
Service Delivery Manager
with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems.Key Responsibilities:
Act as the
single point of contact (SPOC)
for all service delivery matters, including meetings, timelines, and service performance.Manage end-to-end service delivery
by coordinating with cross-functional teams (Infrastructure, Security, and others) to ensure timely and efficient implementation. Oversee critical tasks, including system designs, change requests, equipment procurement, and documentation updates.Ensure compliance
with government cybersecurity standards and manage risks by identifying issues and proposing mitigation measures. Lead monthly service reviews, progress updates, and ensure proper inventory and documentation of all hardware/software. Collaborate with vendors, internal teams, and public agencies to troubleshoot and resolve issues efficiently.Candidate Requirements:
5-10 years
of experience in ICT service delivery, preferably ingovernment or public sector
environments. Experience withcloud solutions
(e.g., AWS, Azure, GCP) and network infrastructure. Proven ability to managelarge-scale ICT services
and multi-stakeholder environments. Strong leadership, communication, and stakeholder management skills. * Familiarity with service management processes and tools (e.g., JIRA, ITSM platforms).
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Job Detail
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Job IdJD1636623
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned