Job Description

Job Title: Service Delivery Project Manager

Role Purpose

• The Project Manager is a member of the Services Team and is responsible for the complete implementation of projects at our customers.

• Ensuring service to customers in accordance with the underlying maintenance contracts
• Ensuring the roll out of projects in accordance with the underlying project contract

• analyzing, evaluating and defining customer specifications (product related functional specifications + specific customer related specification) of projects at the customer and feedback to sales
• estimating the amount of professional services to ensure the roll out of the project
• drawing up the planning for the implementation in close consultation with the customer, development, product management, finance and Director, Services
• coordinating the activities and deploying the required resources, to guarantee a quality completion
• monitoring the budgets and being responsible for the pre and post calculation and invoicing of the projects; this includes drawing up a closing docs with point of improvement and lessons learned
• supervision over support engineers, logistical engineers and telecom specialists within the boundaries of a project and after the latter have been dedicated by the Director, Services to the project manager

• respecting implementation and invoicing milestones
• respecting budget and estimated professional services
• ensure correct time logging of all involved
• ensuring open but formal communication with sales, development and other members of services on the one hand and with the customer on the other hand
• keeping up to date in a rapidly changing technical environment. This is achieved by self study and assertively requesting additional education