Job Description

Summary:

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The Service Delivery Representative serves as the primary link between Clients, Sales & Internal teams, providing detailed production instructions for active jobs.

Responsibilities:

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Interacts with clients on specific jobs to ensure world-class service is delivered at every client touch point Assists in production planning Recognizes, manages and delivers service solutions on a day-to-day basis for specific jobs Communicates job status to internal deal team to ensure continuous, smooth transition between shifts Monitors job status and follows-up using internal systems (e.g., turn notes) to ensure client needs met or exceeded Acts as a resource for clients regarding current regulatory news, products, service solutions, client/market business and internal Donnelley capabilities Maintains on-going client relationships, client satisfaction, on-time delivery and accurate performance (zero defects on filings and printings) Performs other tasks as assigned by the company

Qualifications:

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Degree or equivalent work experience required Ability to interact effectively and professionally with clients, 1-2 years of client-facing experience is a plus Ability to interact with multiple groups of people Knowledge of print/bind and understanding of regulatory documents and process will be an added advantage Proficient in MS Office skills Strong communication skill Possess analytical skills to help with the decision-making process Highly organized and capable of working independently Flexibility to work overtime and in rotating shifts (including overnight) is required (Shift allowance and overtime allowance will be provided) * Fresh university graduates are welcome