Job Description

Summary Salary: Competitive Team: Operational Engineering Location: Singapore - Technology Centre

About us

The Service Design Team has the opportunity of early engagement within product development and therefore to directly impact the experience of customers regarding the effectiveness of the Dyson Service Proposition. We have a responsibility across all product categories, including haircare, environmental and floor care products. We have the ability to directly impact on the experience of customers and their journeys when contacting Dyson in need for help.

About the role

The scope of the role is to ensure that early proposed and agreed Serviceability principles of product design are adhered to by controlling architecture changes and assembly integration through milestone process up to design freeze (TS). This role focuses on Design for Serviceability (DFS) and provides key expertise working with Design, Quality and Manufacturing teams, with a particular focus on our future Connected products. This is to enhance the serviceability level of Dyson products and provide tangible solutions for our Customer Service and Aftersales teams to repair the product. The balancing of cost and customer satisfaction as principal elements of all available solutions always has to be considered.

Main responsibilities

This is a broad-based role with opportunities to work across all Dyson product categories. This includes regular engagement with stakeholders across different functional teams (Design, Connectivity, Software, Electronics, Quality, Manufacturing). This role will contribute to all stages of new product development.

Early-Stage Product Development:

Seek opportunities in Sustainability and Serviceability with a long-term view across product life cycle.

Review product systems such as: Electronics hardware architecture, embedded software, inter-processor communications and external connectivity.

Review product human-machine interfaces in the areas of product diagnostics, usage and connected journeys, for both Dyson owners (self-serve) and service engineers (repair).

Review post-repair data re-provisioning or calibration processes, and the required cloud / data infrastructure to achieve it.

Compile Serviceability \xe2\x80\x9cLessons Learnt\xe2\x80\x9d from past projects.

As part of product Service Strategy, define connectivity-related Service Requirements for both product and diagnostic tools, based on the above study.

Prepare business cases to support proposed Serviceability requirements to ensure clear visibility of rationale by wider business.

Mid-Stage Product Development:

Create and update documentation packs as part of the handover to Technical team for diagnostic tool and cloud infrastructure development.

Closely collaborate and support Technical team to ensure diagnostic tool and cloud infrastructure are developed in line with any given Service Strategy.

Engage regularly with cross-functional teams to ensure dependencies and deliverables are met throughout diagnostic tool development.

Ensure Service Requirements are met and upheld throughout the course of product development.

Contribute to FMEA forums and technical analysis with Engineering, Manufacturing and Quality teams, to ensure overall Service strategy is met by developing correct connectivity and product communication platforms.

Late-Stage Product Development / Product Launch:

Closely collaborate and support Technical team to validate diagnostic tools and operation instructions.

Support Technical team on product post-launch monitoring, and diagnostic tool roll-out to service centres.

About You

Degree in Electronics Engineering / Computer Science / Information Systems.

Basic working knowledge of the following is essential:

Working with the Atlassian suite (JIRA, Confluence, bitbucket).

Connectivity protocols - Bluetooth, Wifi, NFC

Cloud services - GCP, AWS

Coding - Python, C / C++

Electronics Hardware - Microcontrollers, sensors, analogue and digital components

Ability to review design schematics, block diagrams, PCB layout, and other technical or engineering documents, to provide feedback for serviceability enhancements.

Proven experience in product development.

Currently working for an organisation where improving Customer Satisfaction is fundamental to long-term strategy.

Knowledge and understanding of customer product design and customer experience.

Motivated and innovative in finding viable solutions to meet deliverables any given timeline.

Effective team player with strong interpersonal skills and ability to influence stakeholders across global organization to drive change.

Ability to multi-task and successfully balance multiple deliverables.

Prior experience in developing, optimizing, and documenting technical procedures.

Benefits

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you\'ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it\'s an exciting team environment geared to fueling and realizing ambition. #LI-AK

Dyson is an equal opportunity employer. We know that great minds don\'t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Posted: 12 September 2023

Dyson