Job Description

? We're Hiring: Service Desk Agent! ?
We are looking for a motivated and customer-focused Service Desk Agent to join our dynamic team. The ideal candidate will possess strong problem-solving skills and the ability to provide exceptional support to our users, ensuring their technical issues are resolved efficiently.
? Location: Singapore, Singapore
? Work Mode: Work From Office
? Role: Service Desk Agent
What You'll Do:
? Provide first-level technical support to end-users via phone, email, or in-person
? Troubleshoot hardware and software issues effectively
? Assist with user account management and access requests
? Document incidents and resolutions in the ticketing system
? Collaborate with IT teams to escalate complex issues when necessary
? Contribute to improving service desk processes and user experience
What We're Looking For:
? Minimum of 1 year experience in a service desk or helpdesk role
? Strong communication and interpersonal skills
? Ability to work under pressure while maintaining a positive attitude
? Familiarity with common operating systems (Windows, macOS) and applications
? A proactive approach to learning new technologies and tools
Ready to make an impact? ? Apply now and let's grow together!

Skills Required