Service Desk Engineer (l2 Skillset)

Queenstown, Singapore
Legatcy Recruitment Pte Ltd
56 Current Jobs Openings
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Job Description

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Brief Description: Handling tickets and resolving EUC issues. :
  • Good knowledge of desktop support for both hardware and software
  • Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
  • Single point of contact for end users to log incident and service requests via email and hotline
  • Ensuring user queries or issues are captured and validated for further processing
  • Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
  • Follow SOP and Policy defined
  • Escalates next level of technical support for incident resolution, as appropriate
  • Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
  • Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
  • Responsible to produce breaching and ageing reports for tickets logged by Service Desk
  • Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow\xe2\x80\x90up till closure within agreed SLA
  • Implementing best practices to reduce time and increase efficiency
  • Incident ownership, monitoring, tracking and communication with all parties
  • Focus on First Call resolution to ensure early closure of tickets
Requirements:
  • Minimum higher NITEC or Diploma in IT related disciplines
  • Minimum 3 years of relevant in IT service desk experience
  • L2 desktop troubleshooting skillset
  • Possess good customer service, communication skills and emotional intelligence
  • Possess good phone etiquette
Contract Type: 12 Months (Renewal) Salary: SGD2,800 to SGD3,500 Work Environment: School Location: Dover & other site Working Hours: Office Hours Mon \xe2\x80\x93 Fri 8:00am to 5:30pm or 9:00am to 6.30pm Commencement: Notice Period 1 Month or Less Salary: $2,800.00 - $3,500.00 per month Experience:
  • IT Service Desk: 3 years (Required)
Work Location: One location

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Job Detail

  • Job Id
    JD1300131
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Queenstown, Singapore
  • Education
    Not mentioned
 
 
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