Service Desk Engineer
Job Description
Responsibilities: Provide 1st tier IT support to internal customers in SEAsia region Support and troubleshoot PC software, hardware and IT system problem via remote PC access and phone Provide professional technical support to internal users and perform data analysis and compliation using MS Excel. Manage IT Service requests via IT service management helpdesk ticketing system, email and other IT support channels etc Administer and manage IT service systems' admin roles and user accounts i.e. ID creation, deletion, modification i.e. security system, web mail, VPNRequirements: Diploma in Information Technology or similar. 1 year experience in resolving PC / Internet Problems Some experience in report management and compliation. Microsoft Excel Formulas / Pivot Tables / Tabulation Willingness to learn more technical knowledge and interest in IT Good communication skills and able to handle customers via phone and on site. Knowledge of ITSM system preferred but not a must. Able to perform 8 hours shift work starting at 730am, 830am or 9am, including working on Singapore public holidays where required.
Not Specified
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Job Detail
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Job IdJD1033588
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned