Job Description

Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is headquartered Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is headquartered in the USA. It provides services to 70+ Fortune 500 clients across Information Technologies and Industries through a network of regional and local subsidiaries, which are located in: .USA (Global HQ), Silicon Valley .Singapore (Asia HQ), Singapore .China (Shanghai, Beijing, Dalian, Wuhan, Chengdu, Guangzhou and Shenzhen) .Hong Kong & Macau .Japan & South Korea .Thailand, Philippines, Indonesia .Malaysia and South East Asia .India .Europe (MTS + partners) .Middle East (MTS + partners) .ANZ (MTS + partners) MTS has been actively expanding its solution and service offerings through sustainable investments of vendor capitalists in developing proprietary services, solutions and establishing strategic partnerships with leading international partners such as CISCO and AVAYA. MTS has a strong servicing team, staffed with senior international domain specialists, providing business and IT consulting, project management, application virtualization testing and IT operation support services. Our company is a socially responsible employer with over 200 highly talented professionals, managed by a world-class multi-national executive team. Please visit our official website to get it further: www.mtscloud.com Responsibilities Shall minimally perform the following service desk tasks: (a) Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA) (b) Record and manage all issues in IT Service Management (ITSM). (c) Perform 1st level trouble-shooting on desktop and basic systems/network issues. (d) Escalate requests/issues to the appropriate resolver group according to SLA (e) Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA (f) Ensure daily tasks are executed according to SOP (Standard Operation Procedure). (g) Any other ad-hoc duties as required or assigned Requirements Minimum Requirement: The Service Desk Engineer shall minimally possess the following requirement: 1. Minimum - Diploma in IT / Computer Engineering 2. Minimum ' 1 year experience in call centre / helpdesk environment. 3. Be able to perform in a fast paced environment 4. Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired. 5. Fast & accurate data entry skills 6. Certification in ITIL would be an added advantage This is a 24-month contract position with opportunities for renewal