Service Desk Officer
Singapore, Singapore
Job Description
Job Profile Summary:
In this role, you will be providing first level Information Technology support to the Agency Distribution. As part of this dynamic role, you will work closely with various IT teams to provide an excellent experience to the Agency Distribution.
:
- To handle walk-in, incoming calls and email enquiries from sales force with demonstration of excellent customer service skills to meet and exceed customers’ expectations
- To follow up and resolve complains and to see to satisfactory closure
- To work closely with team members and leaders to achieve quality results and productivity
- To channel and escalate any unresolved issues/complains to other stakeholders or next level within the agreed procedure
- To participate in ad hoc projects as required
- To proactively identify areas of service and procedural improvement and make recommendations to the team leader
- To provide onsite system support if required
Who we are looking for:
Competencies & Personal Traits
- Independent, focused, works well across different functions
- Excellent verbal and written communication skills, highly developed interpersonal skills
- Works well in a dynamic environment
- Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
Working Experience
- 2-3 years of experience in a similar capacity in similar IT role
Education
- Degree in Information Technology or related fields of study
Language
- English
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Job Detail
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Job IdJD1103624
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned