Job Description

Service Desk Operations Engineer

Description

Responsibilities: Provide 24 by 7 IT Support for client machines, operating system, and software for MediaCorp users in the areas of:

• PC preparation, deployment and setup for Windows OS and MAC OS
• Software installation
• Printers and mobile devices support for enterprise services
• Problem diagnosis and resolution on computers and Enterprise services
• Asset Management - enroll issued assets and update returned assets in the Asset system and ensure user acknowledgement of the issued asset.
• Vendor coordination for computer servicing and deliveries
• End user training on implemented services

Requirements:

• Experience in providing remote and onsite support to end users across an enterprise environment and escalate issues quickly when appropriate
• Able to interact with users to troubleshoot and solve problems
• Able to provide end user training and coordinate with vendor on hardware related issues
• Able to work under pressure and have effective time management and planning skills
• A confident, positive and outgoing person with natural enthusiasm and the ability to be assertive when required
• Excellent communication and customer service skills

Technical skillset required:

• Hardware troubleshooting and support for Windows 10 and MAC OS is a must
• MS Office support & troubleshooting, MS365 experience is a plus
• PC deployments & setup
• Software installation
• Printers and mobile device support
• Networking Troubleshooting (added Advantage)
• IBM Bigfix (or equivalent MS SCCM) knowledge and experience in Operating System Deployment (OSD), creation & troubleshooting (added advantage)
• IBM BigFix (or equivalent MS SCCM) knowledge and experience in application/software packaging, patching, create and query (added advantage)

Working hours:

• Day shift: 8am to 5.30pm
• Day shift: 8.30am to 6pm
• Night shift: 2.30pm to 12 midnight (when required)
• This position covers Day shift (Shift 1 or 2) and Night shift at times when required.
• Standby Support: Rostered during after office hours, from 12 midnight to 8am next working day, weekends & public holidays

Mediacorp is committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.


Requisition ID: 564

Division: Enterprise IT

Department: Enterprise IT

Employment Type: Full-Time

Function: Information Technology

Experience: Associate

Education: Diploma/Advanced/Higher/Graduate Diploma

Location: Singapore, Singapore