Job Description

? We're Hiring: Service Desk Specialist! ?
We are seeking a dedicated and customer-focused Service Desk Specialist to provide first-line technical support to our users. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for helping others resolve technical issues efficiently.
? Location: Singapore, Singapore
? Work Mode: Work From Office
? Role: Service Desk Specialist
What You'll Do:
? Provide first-line technical support via phone, email, and chat
? Troubleshoot hardware and software issues
? Log and track incidents using ticketing systems
? Escalate complex issues to appropriate technical teams
? Maintain accurate documentation and knowledge base
? Ensure timely resolution of user requests
What We're Looking For:
? 1+ years of experience in IT support or service desk role
? Strong knowledge of Windows/Mac operating systems
? Excellent communication and customer service skills
? Experience with ticketing systems and remote support tools
? Basic understanding of networking and hardware troubleshooting
? Problem-solving mindset with attention to detail
Ready to make an impact? ? Apply now and let's grow together!

Skills Required