Adecco is partnering with a Technology Multinational Corporation company to search for a Service Desk Specialist
The Opportunity
Focus: 1st level IT helpdesk support, Customer Service, Service Now
Office location: Singapore (North East)
Working Hours - 24x7 support (Including weekends and Public Holidays) or as advised by the Engagement Manager
The Talent
Open to work on weekend and public holiday if scheduled
Strong Knowledge Service Now
1st level IT Helpdesk support
Excellence Communication Skills
The Job
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests.
Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
Help other support team members to resolve urgent/outstanding issues.
Act as a contact point between Helpdesk Operations and Other teams.
Assist supervisor to provide report to the management.
Next Step
We could contact you in the soonest time if you directly send your resume to:
Email Topic: Apply: Service Desk
We regret to inform that only shortlisted candidates will be contacted
Ling Kai Hoe
Direct Line: +65 6697 7174 EA Licence Number: 91C2918 Personnel Registration Number: R22106166