Service Desk Voice Support

Mandaluyong, Philippines

Job Description

Qualifications:

  • Graduate of any Bachelor's degree or undergraduate with 2 years of college education of any IT related courses
  • At least six (6) months to one (1) year experience in Technical Support/ Customer Service Representative or any related to Service Desk.
  • Trainings/ Knowledge Transfer/ Bootcamp sessions will be provided before deployment to assigned projects
  • Preferably With good knowledge and skills in IT
  • Interest in providing technical support and assistance to clients and end-users via call, chat and email
  • Excellent written and verbal English communication skills
Responsibilities:
  • Provide technical support for resolution of customers' IT problems, incidents, issues, requests and queries
  • Liaise with other support teams as necessary to resolve customer requests or incidents
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
Job Types: Full-time, PermanentSalary: From Php20,000.00 per monthBenefits:
  • Company Christmas gift
  • Health insurance
  • Life insurance
Schedule:
  • 8 hour shift
  • Flexible shift
  • Rotational shift
Supplemental Pay:
  • 13th month salary
  • Commission pay
  • Overtime pay
  • Performance bonus
Ability to commute/relocate:
  • Mandaluyong City: Reliably commute or planning to relocate before starting work (Preferred)
Education:
  • Bachelor's (Required)
Experience:
  • Techical support/customer service support: 1 year (Required)

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1093189
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mandaluyong, Philippines
  • Education
    Not mentioned