Job Description

Service Engineer - Dynamic Positioning
Make an impact with us at KONGSBERG. Your expertise Protechts People and Planet.
This role will liaise between main office and customers from South-East Asia, Oceania and other part of the world on all aspects of pre-commissioning/commissioning, maintenance and operation of Kongsberg's Dynamic Positioning product range.
Innovate for a better world with us. Protechting People and Planet drives every solution.
Responsibilities

• Technical Support: Provide customer support, commissioning, and service on assigned Kongsberg Maritime Dynamic Positioning/Bridge product range.
• Remote Support: Offer technical assistance through desk or mobile devices as required by KM Global Customer Support worldwide framework.
• Client Relationship Management: Maintain good relationships with existing clients to ensure satisfaction and future business opportunities.
• Work Preparation and Execution: Properly prepare for and execute assigned work, ensuring it is completed efficiently and effectively.
• Documentation and Reporting: Generate service reports, update drawings, cable information databases, and other documentation as necessary.
• Performance Monitoring: Ensure that performance standards are met at all times, striving for continuous improvement.

Qualifications and experience

• Diploma or Degree in Electrical, Electronics or Mechatronics Engineering
• Relevant experience in customer service is preferred.
• Technical hands-on experience in maritime industry with background in automation, navigation, bridge, or DP systems.
• Technical experience with marine / offshore environmental sensors (preferred)
• Technical experience or understand marine positioning system (preferred)
• Fresh Graduates are also welcome to apply.

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!
This employment may require obtaining relevant statutory and government requirements and documentation essential for legal employment. Pre-employment medical check may be requested to ensure that selected candidate is in good health and fit for the role's responsibilities, aligning with safety and health standards at KONGSBERG.
You are able to

• Communication Skills: Good written and oral communication skills in English, with the ability to effectively interact with customers and colleagues.
• Customer Service Etiquette: Good customer etiquette and a customer-oriented approach to handling inquiries and issues.
• Technical Proficiency: Proficiency in basic MS Office applications and a strong understanding of computer network systems/topology.
• Technical Knowledge: Knowledge of on-board system processes, experience with radio and electrical equipment operation and interference, or experience with C++ Programming (considered an advantage).
• Flexibility and Travel: Willingness to travel for overseas assignments, including the ability to travel on short notice.
• Stress Management: handle stress effectively, especially in high-pressure situations

Why join us

• An exciting and important position working for the world-leading supplier of maritime solutions
• Be part of a diverse team spread across several countries, embracing collaboration and cultural diversity.
• Professional and personal development and career opportunities - including access to training programs and mentorship opportunities for continuous learning and career advancement.
• Competitive pay and benefits, including attractive insurance policies and flexi-benefits

Protechting People and Planet guides us, and diverse backgrounds ignite problem-solving
Where you will be working
No 6 Tuas Drive 1 Singapore 638673
Interested in knowing more? Contact Mr. Kevin Chan
Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
Protechting people and planet