SERVICE ENGINEER Job in AVS TECHNOLOGIES PTE LTD

Service Engineer

SG, Singapore

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Job Description

DUTIES OF SERVICE ENGINEER

Key Responsibilities:

Diagnoses, troubleshooting and resolving technical issues Perform installation and preventative maintenance of equipment Ask customers targeted questions to quickly understand the root of the problem Maintain good and smooth communication with customers through a series of actions, either via phone, email or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal team or principal Provide prompt and accurate feedback to customers Refer to internal databases or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Maintaining procedural documents and reports Ability to learn and work on changing technologies Establish and maintain good working relationships with customers and other professional To perform any other ad-hoc assignments given by Management

REQUIREMENTS:

Diploma/Higher Nitec in Mechatronics/Electronics/Electrical Engineering or equivalent 2 years of experience in service and maintenance works on various machineries Perform troubleshooting and on-site hands-on problem solving Able to conduct training to customers Able to travel outstation Possess excellent communication and interpersonal skills * Possess good working attitude, willing to learn new skills and protocols on new equipments and machineries

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