Job Description

Date Posted: 2023-04-22

Country: Singapore

Location: 8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore

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The Service Engineer will be responsible to manage a team of field service technicians and a delegated customers\xe2\x80\x99 portfolio to achieve desired results for overall efficient and effective field service operations.

Key accountabilities:

Lead a team of service field technicians and foreman to achieve desired results for service field operations.

Provide service field technicians with guidance and mentorship; as well as skills and personal development opportunities.

Ensures relevant WWJSSS requirements are adhered to and places high emphasis on safety awareness and conduct regular FPA audits.

Work closely with internal and external customers to ensure excellent customer management.

Ensure that the performance of the customer\xe2\x80\x99s service contract requirements are perceived by the Customer to be of the highest quality standards and that relevant ISO procedure are followed.

Identify potential quality and performance issues, and propose solutions to resolve the issues.

Actively participate in Achieving Competitive Excellence (ACE) projects to improve the department\xe2\x80\x99s processes.

Ensure strong adherence to Otis Absolutes such as Ethics & Compliance, Safety and Financial Control.

Qualifications:

Degree / Diploma in Engineering.

At least 2 years of relevant work experiences in a similar capacity, with Supervisory experience, preferably in the Service, Repair and Maintenance lift and escalator industry.

Fluent written and verbal communication skills.

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Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

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